REGENCY NEWS
The start of a new year is often a time for reflection in business. It provides an opportunity to look back, assess performance, and consider areas for continued improvement. For Regency, customer feedback remains one of the most important measures of how the business is performing.
The following feature shares a snapshot of selected customer reviews, highlighting how Regency is performing today and the confidence placed in the organisation by its customers over time.
→ Customer Testimonials feature
As an international insurer supporting globally mobile individuals and families, Regency recognises that confidence is built over time. It is shaped by consistent service delivery, dependable support, and pricing that remains fair and competitive year after year. Customer feedback plays a key role in helping the business assess this confidence independently and transparently.
Regency tailors its products and services to align closely with what members value most. Feedback shared through online reviews is carefully reviewed, providing insight into how effectively the organisation is meeting member needs and where expectations are being exceeded.
Over time, customer reviews and testimonials have consistently highlighted three defining aspects of the Regency experience: friendly and fast service, competitive pricing, and comprehensive coverage options. These themes reflect long-term relationships built through everyday interactions, from initial enquiries and seamless enrolment through to claiming and renewal.
Independent feedback platforms such as Trustpilot offer valuable insight into customer experience, providing a reliable measure through independently moderated, publicly available customer reviews. Customers frequently comment on the professionalism and genuine care shown by Regency’s teams, as well as an efficient overall process.
Competitive pricing and comprehensive coverage options are also regularly cited, alongside the reassurance of dealing with a licensed and regulated insurer with a long-term focus on stability and sustainability.
Kate Tebbet, Head of Community Engagement, said, “Customer feedback has shaped how we operate for many years. When members take the time to leave a review, we make sure we listen to understand what matters most and continue building products and services grounded in trust, value, and long-term relationships.”
Regency Fast-Tracks Critical Medical Support for Child in Cambodia
Phnom Penh, Cambodia – When five-year-old Jack, a British expatriate living in Cambodia, suddenly fell critically ill with a high fever exceeding 40°C, his parents faced an emergency situation that required urgent medical intervention. Thanks to Regency for Expat’s Global Assistance Centre (GAC) and its Fast Track Claim Resolution Service, Jack was able to receive immediate and uninterrupted medical care at a trusted hospital.
Regency Backs Minister’s Initiative to Preserve Cultural Heritage
Regency Assurance is proud to support a cultural heritage initiative delivered through its partnership with the Department of Youth in Nevis, sponsoring the expansion of their highly successful Youth Impact Awards program. The initiative highlights Regency’s ongoing commitment to meaningful community development and is closely aligned with Regency’s Corporate Social Responsibility pledge, shaped by the principles of the United Nations Global Compact.
Regency Extends Support to Organico869 as Part of Its CSR Initiatives
Regency Assurance is proud to announce its continued commitment to supporting sustainable agriculture through the expansion of the Organico869 initiative.
