REGENCY NEWS
Regency Wins Global Banking & Finance Award for Best Customer Service - International Health Insurer 2026
Regency has been awarded Best Customer Service – International Health Insurer 2026 by Global Banking & Finance Review, recognising the company’s strong commitment to delivering responsive, accessible and customer-focused support to its international health insurance customers. The award reflects Regency’s enhanced approach to customer service throughout the customer journey, from initial enquiries and policy support to claims assistance and ongoing communication.
Read the full press release here.
What sets Regency’s customer service apart?
Supporting an international community comes with unique service considerations. Customers may need help while living or travelling overseas, navigating unfamiliar healthcare systems or seeking assistance across different countries and time zones. Regency’s service is structured to provide clear, responsive support wherever that need arises.
Barnali Pal Sinha, Editor of Global Banking & Finance Review, highlighted Regency’s “strong focus on accessibility, communication and customer support”, particularly for international customers requiring assistance while living or travelling overseas.
What does award-winning customer service look like at Regency?
For Regency customers, support extends well beyond the purchase of a policy. 24-hour assistance, medically trained personnel and support with hospital admissions and claims mean customers can access experienced help when they need it, including the pre-authorisation and direct settlement of eligible hospital bills.
Additionally, Regency’s dedicated account management team provides customers with a personal point of contact from the beginning of their policy and ongoing support throughout the year. The team helps with everything from understanding policy benefits to navigating claims and accessing appropriate medical care while overseas.
What do Regency customers say about its service?
Regency’s customer service is also reflected in feedback from its customers. Regency for Expats is rated 4.4 out of 5 and “Excellent” on Trustpilot, one of the world’s largest independent consumer review platforms, providing a valuable public measure of customers’ real experiences. Across Regency’s reviews, customers frequently highlight responsive and professional staff, clear communication and helpful support.
Kate Tebbet, Head of Community Engagement at Regency, said: “This award means a great deal because it reflects Regency’s continued commitment to investing in customer service and the people who deliver it. Providing responsive, personal support to our customers, wherever they are in the world, remains at the heart of what we do.”
A growing record of international recognition
The 2026 Global Banking & Finance Award adds to a growing record of international recognition for Regency. In recent years, the company has received awards for Best International Provider, Best Expat Provider and Best International Insurance Company, recognising different aspects of Regency’s work across the international market.
View Regency’s awards and international recognition here.
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