REGENCY NEWS

Regency for Expats, a leading provider of international insurance solutions for expatriates worldwide, is proud to announce the latest results from its ongoing member satisfaction survey. With an impressive 84% of members expressing satisfaction with Regency’s products and services, the company continues to set new benchmarks in the international insurance industry.

In the past year, Regency for Expats has made significant investments in enhancing its service infrastructure, ensuring that members receive the highest levels of care, efficiency, and personalized support. The latest satisfaction rating of 84% represents a continued upward trend, reaffirming the company's commitment to delivering world-class insurance solutions tailored to the needs of expats worldwide.

Ongoing Commitment to Service Excellence

The comprehensive survey, conducted over a rolling three-month period leading to Q1 2025, collected feedback from over a thousand members, offering a robust and accurate representation of Regency’s client experience. The survey revealed that members were particularly pleased with the company’s improvements in claims processing speed, customer service responsiveness, and the range of benefits available in their policies. These enhancements have been key contributors to the increase in overall satisfaction.

Key Survey Findings:

• Rapid Claims Processing: 44% of members highlighted the speed and ease of Regency’s claims process, with shorter turnaround times and an even more streamlined claims submission system.
• Enhanced Customer Support: 41% of respondents praised Regency’s professional and attentive customer service, noting improvements in response times and personalized assistance.
• Comprehensive Coverage and Benefits: 19% of survey participants expressed appreciation for the breadth of coverage and newly introduced benefits, including expanded mental health support and wellness initiatives.

“At Regency for Expats, we are always striving to raise the bar when it comes to service and member experience,” said Kate Tebbet, Head of Community Engagement at Regency Assurance. “This 84% satisfaction rating is a testament to our dedication to enhancing every touchpoint of our service. Over the past year, we’ve heavily invested in our claims management, customer support, and digital solutions to ensure our members receive the best possible care—anytime, anywhere.”

Growing Member Loyalty and Engagement

The survey also highlighted a significant rise in member loyalty. Regency’s Net Promoter Score (NPS) has increased to 14.8%, a further improvement from the previous year, demonstrating a growing number of members who would recommend Regency for Expats to their peers. This boost in loyalty is a direct result of Regency’s proactive approach to customer engagement, ensuring members feel valued and well-supported throughout their policy term.

Looking Ahead: Further Enhancements Planned for 2025

While the latest survey results reflect substantial progress, Regency for Expats remains committed to continuous improvement. The company has set an ambitious target of reaching an 85% satisfaction rate by the end of 2025. Key initiatives for the coming months include:

• Further automation of claims processing to ensure even faster turnaround times.
• Expanding regional coverage and introducing new insurance options tailored to the evolving needs of the expat community.
• Enhancing digital capabilities, including AI-driven customer support and mobile app advancements for seamless policy management.

Regency for Expats remains dedicated to adapting and innovating to meet the dynamic needs of its global member base. With a strong foundation of trust, service excellence, and forward-thinking initiatives, the company is well-positioned to continue leading the international insurance market in 2025 and beyond.

For more information on Regency for Expats and its latest offerings, visit www.regencyforexpats.com