REGENCY NEWS
Remaining under two days, the average turnaround time for Fast Track Claims from registration to approval reflects Regency’s continued focus on fast, reliable claims support. This quick service offering, year on year, is built on sustained investment in service capability, infrastructure, and systems designed to support globally mobile members.
Swift claim reimbursement remains a core priority for the business, reflecting the importance of speed, clarity, and consistency when managing healthcare across borders, and reinforcing the service standards members value and choose to stay with Regency for.
This experience is reflected in independent member feedback on Trustpilot, where Regency holds a strong 4.3 Star Excellent rating. One long-standing member, Ardijan Sefa, shared his experience after three years with Regency:
“I am extremely satisfied. I am a traveller and in all the countries I used Regency, all my claims have been paid out (Turkey, UAE, Saudi, Belgium, Spain, …). I have the Executive Plan and I highly recommend it. Great customer service, easy claim forms, competitive prices… I am very satisfied.”
Last year, Regency invested in further expanding its payment processing capability for claim reimbursement. New partnerships were formed with additional banks and payment providers, increasing reimbursement routes and options for members. This has broadened Regency’s ability to reimburse claims in most of the world’s currencies, not only the major ones, improving efficiency regardless of location and giving members even more choice.
Regency also upgraded its communications and service-support systems to ensure continued dependable day-to-day assistance. These enhancements underpin the reliable service delivered by the Global Assistance Centre, enabling experienced teams to coordinate care, provide timely updates, and support members proactively across time zones.
Trusted claims support plays a central role in reinforcing long-term confidence. Regency continues to invest in its experienced staff and service capability, enabling the Global Assistance Centre to deliver seamless support across borders. Supported by ongoing technology investment, claims are handled quickly, clearly, and fairly, with fast access to reimbursement remaining a priority across the claims journey.
Commenting on this continued focus, Stephen Coughlin, Director at Regency Assurance, said: “We’ve been in ongoing dialogue with our members for many years, and one message remains clear: fast claim reimbursement is a top priority for globally mobile lives. This consistent feedback has shaped our ongoing investment in service capability and systems, expanding members’ choice of reimbursement currency.”
As Regency looks ahead, ongoing investment in service capability and technology remains central to sustaining fast, flexible, and dependable claims support worldwide.
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